Who’s responsible for what?

  • Optimised Personal Wellness are responsible for processing your test order. We will place the order with the laboratory.
  • The laboratory are responsible for shipping the test kit to you.
  • You are responsible for understanding the requirements of the test, collecting the test samples and returning samples to the lab.
  • You are responsible for reading the test instructions which may, for example, request you stop certain nutritional supplements before collecting samples, or the test requires you to be fasted before collecting the samples. You may contact us if you are unsure about any pre-test requirements if you are unsure after reading the test instructions.
  • If you are using Optimised Personal Wellness’s phlebotomy (blood draw) services, then we are responsible for taking your blood samples, centrifuging if required, and we will return the samples to you, for you to arrange shipping to the lab.
  • It is your responsibility to ensure samples are returned to the lab within the permitted timeframe, and in the required manner (e.g. frozen) using the advised method of shipping.
  • It is your responsibility to pay the lab directly for the test (and shipping where required). Non-payment can cause delays in processing your samples.
  • It is your responsibility to pay any postage or courier fees associated with returning your samples to the lab.
  • It is Optimised Personal Wellness’s responsibility to follow-up on any overdue test results and to provide you with test interpretation and recommendations. If you require any further support following receipt of your test results, then we are happy to help and further appointments can be arranged.