I ordered a test kit, but it hasn’t arrived, what should I do?

Please wait up to 5 working days for your test kit/s to arrive (the kit will usually arrive much sooner than this). The test kits will be despatched directly from the laboratory (not Optimised Personal Wellness). Please check you haven’t received a ‘missed delivery’ card through the post to say they were unable to deliver – some of the kits are too large to fit through a standard letter box.

If you still haven’t received the kit please get in touch with on 0161 834 4706, or email hello@optimisedpersonalwellness.co.uk and we’ll look into it as soon as possible.