I’ve changed my mind, can I get a refund?

We want you to feel happy with your choice and confident that, together as a team, we will achieve results. Confidence in the process you are undertaking fosters greater commitment and ultimately better health outcomes.

Once you have returned your samples to the lab for analysis however, you are committed to paying for the test, and no refunds are possible.

If you change your mind about having an Interpretation & Personal Report appointment prior to booking and paying for the appointment, please note that it is our policy not to release results unless an interpretation appointment has taken place. Therefore, if no appointment takes place, we will not be able to release your results to you.

If you change your mind about having an Interpretation & Personal Report appointment after to booking and paying for the appointment, we will be happy to refund the appointment fee if the appointment is cancelled at least 48 hours prior to the start time of the appointment. Please note that it is our policy not to release results unless an interpretation appointment has taken place. Therefore, if no appointment takes place, we will not be able to release your results to you.